Last updated: April 24, 2026
We want you to be happy with Ravenote. This page explains exactly when refunds apply, what doesn't qualify, and how to request one. Plain English, no surprises.
Lifetime is a one-time $9 payment. If you change your mind within 14 days of purchase, email us and we'll refund the full $9. No questions, no forms.
After 14 days, Lifetime is final. We can't offer refunds outside this window.
Pro is a $5/month subscription. You can cancel at any time from Settings; your access continues until the end of the current billing period, and you won't be charged again.
We don't refund partial months. If you cancel three days into a billing cycle, you keep Pro for the rest of those 30 days but we don't refund the unused portion.
Top-up credit packs are AI usage you've already prepaid. Once we've added the credits to your account they're non-refundable, because the cost to us is incurred whether you use them or not. Unused credits don't expire — they sit on your account until you spend them.
Pro → Lifetime. Your remaining Pro days stay active until the end of the cycle you already paid for, then your subscription ends and you become Lifetime forever. You're not double-charged and the Pro days you've already paid for don't go to waste.
Lifetime → Pro. Inside the 14-day Lifetime window, switching to Pro automatically refunds your Lifetime $9 — you end up on Pro only, no overlapping charges. After 14 days, Lifetime is final: subscribing to Pro on top would just charge $5/month for benefits Lifetime already covers, so we block it at checkout.
Free → paid. No refund question — you're just upgrading.
If you dispute a charge with your card issuer instead of contacting us, the bank will pull the money from us automatically. When that happens we drop the affected account back to Free. We won't fight chargebacks — we'd rather you just emailed us first, and almost every dispute is faster to resolve over email anyway.
If you're in the EU or UK, consumer law gives you a 14-day right of withdrawal on online purchases of digital services. This right can be waived for digital content delivered immediately, which Ravenote is.
At checkout you'll see a box you can tick to confirm you want immediate access and to waive the right of withdrawal. If you tick it, our standard 14-day Lifetime money-back still applies — you're not giving up your refund window, just the separate statutory withdrawal right. If you don't tick it, your purchase is held for 14 days before access is granted.
For Pro subscriptions, withdrawal applies only to the very first month and only if you haven't generated notes yet. Subsequent renewals are not eligible.
If the extension is broken in a way we can't fix within a reasonable time and that prevents you from using your plan, contact us. We'll either fix it or refund the unused portion at our discretion. This is judgment, not a formula — we'll be fair.
Deleting your account does not by itself trigger a refund. If you want a refund on Lifetime, request it within the 14-day window before deletion.
Refunds are issued in the currency of the original charge. We refund the full amount you paid; processing fees we owe Stripe are absorbed by us. If your card was charged in a different currency than USD, your bank's exchange rate at refund time may differ slightly from the original — this is outside our control.
Email helloegglabs@gmail.com from the address on your Ravenote account. Include:
We respond within two business days. Stripe processes the refund the same day we issue it, and your card issuer usually shows the credit within 5–10 days.
Questions or refund requests: helloegglabs@gmail.com.